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Defend Vinyl Privacy Notice
This privacy notice tells you what we do with your personal information.

 

 

Our contact details

Post = Defend Vinyl, 395 Smithdown Road, Liverpool, Merseyside, L15 3JJ, GB

Telephone = 0151 280 0178

Email = hello@defendvinyl.com

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What information we collect, use, and why

For customers, we collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

 

For subscribers to the email newsletter and people who use the contact form, we collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

 

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent (opt-in via the onsite 'subscribe' form)

 

Where we get personal information from

  • People directly

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How long we keep information

Order information is kept within Wix on a permanent basis as Wix does not offer the capability to delete order information at this time. 

For subscribers, we hold data for as long as they are opted in. Those that opt-out will be removed from mail-outs immediately, and their information will be permanently deleted on a semi-annual basis. 

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Data processors

Wix, our data processor, does the following activities for us:

  • processes data relating to users of the website

  • processes data relating to customers of the online store

  • processes data relating to subscribers of the mailing list. 

 

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

 

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal data.

  • Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

  • You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

  • To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. (SEE TOP FOR OUR CONTACT INFO).

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

5 October 2024

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